Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To qualify for a return, your watch must be in the same condition in which it arrived. You may carefully try it on, but it must show no scratches, damage, or signs of extended wear. It must also be returned with its original packaging, accessories, tags, removable links, and proof of purchase.

Unless the watch arrived damaged, defective, or incorrect, the cost of return shipping is the customer’s responsibility. If we provide a return label, its cost may be deducted from the final refund.

PROMOTIONAL ORDERS

Orders placed during buy-one-get-one, bundle, or other multi-item promotions are subject to adjusted refund values. If only part of a promotional order is returned, the refund will be based on the amount actually paid and the discount applied across the qualifying items. Any free gift tied to the purchase must also be returned to receive a full refund.

STARTING A RETURN

To request a return, contact us at lookingsharpbusiness@gmail.com. Please include your name, order number, item being returned, and reason for the return.

If your return is accepted, we will provide instructions explaining how and where to send your package. Items sent back without first requesting a return may not be accepted.

You may contact us with any return question at lookingsharpbusiness@gmail.com.

UNDELIVERED PACKAGES

If tracking shows that your package was delivered but you cannot find it, please check the delivery area and ask household members, neighbors, reception staff, or building management. You should also contact the shipping carrier for more information.

If the package remains missing, contact us at lookingsharpbusiness@gmail.com. We will review the tracking details and help with a carrier investigation when appropriate.

DAMAGES AND ISSUES

Please inspect your order when it arrives. Contact us promptly if your watch is defective or damaged, or if you receive the wrong item. Include your order number and clear photographs or a short video showing the issue so we can review it and make it right.

WRONG OR INCOMPLETE ADDRESS

Customers are responsible for entering a complete and accurate shipping address during checkout. If you notice an error, contact us immediately. We will try to update the address, but changes cannot be guaranteed after an order enters processing.

If an incorrect or incomplete address causes an unsuccessful delivery or the package is returned, additional shipping costs may apply before the order can be sent again.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Personalized, engraved, altered, or damaged watches cannot be returned. We also cannot accept returns for gift cards or products clearly marked as final sale before purchase.

Please contact us if you have a question about the eligibility of a specific item.

EXCHANGES

To request an exchange, contact us at lookingsharpbusiness@gmail.com. Exchanges depend on product availability. In some cases, the quickest option may be to return the original watch and place a new order for the preferred style or color.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If an eligible order is shipped into the European Union, you may have the right to cancel or return it within 14 days for any reason and without giving a justification. The item must be returned in the same condition in which it arrived, with its original packaging, accessories, and proof of purchase. Nothing in this policy limits rights provided by applicable consumer law.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Refunds are based on the amount paid for the approved returned item. Original shipping charges, optional shipping protection, and return shipping costs are not refundable unless the watch arrived damaged, defective, or incorrect, or applicable law requires otherwise.

Your bank or card provider may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at lookingsharpbusiness@gmail.com.